At appliancetre.store, we want every home appliance to deliver seamless performance. If you need to make a return or exchange, please review our policy carefully:
- Return Window: You may request a return or exchange for eligible items within 7 days of delivery.
- Eligibility: Items must be in original, uninstalled condition with all factory protective films, accessories, manuals, and original crating fully intact.
- Defective/Damaged Items: Large electronics require careful transport. If you receive an appliance with physical transit damage, a dented refrigerator body, or a cracked TV screen, please contact us within 24 hours of delivery with clear photographic and video evidence so we can arrange an immediate replacement or technician resolution.
- Non-Returnable Items: Appliances that have been installed, heavily used, registered for local warranty without defect, or damaged due to power surges cannot be accepted for return.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus original heavy-freight shipping costs, once our technical team inspects and verifies the condition of the returned items.